Refund policy

At YappyYap.com, we are committed to ensuring your satisfaction with our products. If you're not entirely pleased with your purchase, we're here to assist.

Scope

This policy applies to all orders for all products in the United States.

Return Window

You may return eligible items within 30 days of confirmed delivery. To initiate a return, please contact us with your order number and reason for return.

Defective or Damaged Items

If your item arrives damaged or defective, please notify us within 72 hours of delivery, providing photo and videos of the item, the original packaging and tracking number.

We do not offer exchanges, in some cases, defective items might need to be returned.

Non-Defective Returns

For non-defective returns, items must be:

• Unused
• In resellable condition
• In original packaging with all protective materials

Customers are responsible for return shipping costs.

Original shipping fees (if any) are non-refundable once an order has shipped, except where an item arrives damaged, defective, or incorrect.

We recommend using a tracked shipping service, as YappyYap is not responsible for items lost in transit during a return.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return the original item as per our policy and place a new order.

Restocking Fee

We do not charge any restocking fees.

Refunds

Once we receive and approve your return, your refund will be processed to your original payment method within 7 business days.

Contact Information

YappyYap.com
Email: support@yappyyap.com
Phone: +34 691 13 25 54

Carrer Luigi Bocherini 11, 03738 Media Luna, Alacant

For additional options, please see our contact page.

Customer Service Hours

Mon - Sat: 9am – 5pm CEST (UTC+2)

We aim to respond to your enquiry within 24 hours.