Cancellation Policy
2-Hour Cancellation Policy
At YappyYap, we put real care into every order making sure you’re happy with your purchase and that it ships out right on time. Cancellations and changes are only possible within a short window.
Overview
- Cancellation Window: Cancellation requests must be submitted within 2 hours of placing your order.
- After An Order Is Placed: Once your order is processed, it typically cannot be cancelled or changed.
- Missed Window Requests: If your request comes in after the 2-hour window, we’ll do our best to catch it before processing as a courtesy, but we can’t guarantee we’ll be able to stop or modify the order in time.
- Shipping Address Updates: Shipping address changes may still be possible after the 2-hour window if the order has not shipped. Address changes are not guaranteed and may not be possible once a shipping label has been created or the parcel has been handed to the carrier.
Cancellation Process
- Contact Us: Submit your cancellation request via our contact form and include your order number.
- Confirmation: If your order is still within the allowable window and has not entered production, we will confirm the cancellation.
Customer Support
If you have any payment questions or issues at checkout, please contact us by email or via our contact form and we’ll help you promptly.
Contact Information
YappyYap.com
Email: support@yappyyap.com
Phone: +34 691 13 25 54
Carrer Luigi Bocherini 11, 03738 Media Luna, Alacant
For additional contact options, please see our contact page.
Customer Service Hours
Mon - Sat: 9am - 5pm CEST (UTC+2)
We aim to respond to your enquiry within 24 hours.