How long will it take to get my orders?

Below are the estimated delivery times for all packages:

• Order cut-off time: 3:00 PM (PST) Central Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 5 business days (Monday to Saturday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 2 to 10 business days (Monday to Friday).
• Estimated delivery time: 3 to 15 business days.
  

For more details please read our Shipping Policy here.

Shipping is completely FREE, every order delivered to the United States ships at no cost.

We only ship to the United States of America excluding Alaska, District of Columbia, Hawaii, US protectorates such as American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S Virgin Islands, P.O. boxes, and APO/FPO addresses.

About 99% of our orders arrive within the expected delivery timeframe. However, delays can occasionally occur during shipping.

You can follow your order’s progress here: Track My Order.

If your package hasn’t arrived within 3 days after the estimated delivery date, please reach out to us through our Contact Us page so we can assist you.

If your order hasn’t been processed yet, we’ll do our best to help. Please review our Cancellation Policy for more information.

We will able to resolve this quickly and efficiently for you. Please don't hesitate to message us via our Contact Form.

A refund request can be put in within 30 days after the purchased item has been delivered to you. Please review our Return & Refund Policy.

Please send us photographs and videos, we address all customer service inquiries within 24 hours. For more information, please go to the Return and Refund Policy.

Customers are responsible for return shipping costs and may vary depending on the situation.

Once we receive and approve your return, your refund will be processed to your original payment method within 7 business days.

Absolutely. We carefully choose pet-safe materials so your furry friend can play safely and happily.

Some are tougher than others, but no toy is completely indestructible. We recommend supervising playtime for heavy chewers.

Many of our toys are designed to keep cats and dogs mentally stimulated and engaged, perfect for reducing boredom and stress.

Yes! Most items are designed for easy cleaning. Check the product page for specific care instructions.

To make checkout simple and convenient, we accept multiple payment methods. These include PayPal, major credit cards like Visa, MasterCard, and American Express, along with Apple Pay, Google Pay, and Shop Pay. Depending on your location, additional local payment options may appear at checkout. For more details, please see our Payment Policy.

Protecting your information is our highest priority. Every transaction on our website is secured with advanced SSL encryption to safeguard your privacy. We also continuously monitor and update our platform to comply with the latest security standards and regulations.

For more information, you may also want to read YappyYap's Terms of Service or Privacy Policy. You can also read our Payment Policy.

You can reach our customer service team by visiting the Contact Us page.

We usually reply within 24 hours, often much faster!

Of course! Tell us a bit about your cat or dog and we’ll help you pick something they’ll love.

Because we’re pet lovers first. Everything we offer is carefully chosen with love to keep tails wagging and both cats and dogs happy.